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Terms of service

Terms of Service

Effective date: 16 August 2026

Welcome to Rasmoon. These Terms of Service explain the rules that apply when you visit rasmoon.com, create or preview a personalized product, place an order, or otherwise use our website and related services (collectively, the “Services”).

Please read these Terms before using the Services. By using the Services or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use the Services.

Nothing in these Terms limits any consumer right that cannot lawfully be excluded or restricted.

1. About Rasmoon

The Services and products are offered by:

Trading name: Rasmoon

Email: support@rasmoon.com

Rasmoon is powered by Shopify, which provides the ecommerce platform used to offer our products and Services.

2. Who May Use the Services

You must be at least 18 years old, or the legal age required to enter into a contract where you live, to place an order.

The store is intended for adults and is not designed for children to use independently. If you submit a child’s name, photograph, or other information, you confirm that you are the child’s parent or legal guardian, or that you have all permissions and legal authority necessary to provide that information and order the personalized product.

You agree to provide accurate, current, and complete information. If you create an account, you are responsible for protecting your login details and for activity conducted through your account. Please contact us promptly if you believe your account has been accessed without permission.

3. Our Products

Rasmoon creates personalized children’s coloring books and may offer other personalized or non-personalized products.

We try to display and describe every product accurately. However:

  • Printed colors may vary slightly from colors shown on a screen.

  • Personalized illustrations are artistic interpretations and may not reproduce every facial feature or detail exactly.

  • Product dimensions, paper appearance, placement, and finish may have minor production variations that do not affect normal use.

  • Packaging may change where reasonably necessary without reducing the quality or essential characteristics of the product.

These reasonable differences are not defects. This does not affect your rights if a product is faulty, damaged, materially different from its description, or incorrectly produced.

We may update, limit, or discontinue products before an order is accepted. Product availability is not guaranteed.

4. Personalization Details and Customer Approval

You are responsible for carefully reviewing all information submitted with your order, including:

  • The child’s name and spelling.

  • The selected language.

  • The selected book, design, and options.

  • The quality, orientation, and suitability of the uploaded photograph.

  • The delivery address and contact details.

Where a digital preview is available, it is intended to help you identify obvious errors. Screen previews may differ slightly from the final printed product.

Once you submit or approve personalization details, Rasmoon may begin automated preparation, design, or production. Customer-submitted errors may not be correctable after production begins and do not make the product defective.

If Rasmoon makes a production or personalization error, please contact us in accordance with our Refund Policy.

5. Photographs and Other Customer Content

“Customer Content” means photographs, names, text, instructions, or other material you submit to create a personalized product.

You retain ownership of your Customer Content. By submitting it, you grant Rasmoon and the service providers necessary to fulfil your order a limited, non-exclusive right to securely host, process, crop, adapt, reproduce, print, and transmit that content only as required to:

  • Generate a preview requested by you.

  • Create and manufacture the personalized product.

  • Perform quality checks.

  • Deliver the order.

  • Provide customer support or resolve a complaint.

This limited permission does not transfer ownership to Rasmoon. We will not use a child’s photograph or name in advertising, public examples, social media, facial-recognition systems, or unrelated projects without separate, explicit permission from the authorized adult.

You confirm that you own the Customer Content or have permission to use it for these purposes and that it does not infringe another person’s copyright, privacy, image, publicity, or other rights.

You must not upload content that is unlawful, abusive, exploitative, sexually explicit, discriminatory, threatening, misleading, or otherwise inappropriate, particularly content that could endanger or exploit a child. We may refuse or cancel an order containing prohibited content and will refund any amount paid for the unfulfilled order, except where withholding is permitted by law.

Personal data contained in Customer Content is handled as described in our Privacy Policy.

6. Orders and Contract Formation

Placing an order is an offer to purchase. After you place an order, we may send an automatic acknowledgement confirming that we received it. That acknowledgement does not necessarily mean the order has been accepted.

A binding purchase contract is formed when we send an order-confirmation or production-confirmation email, or when we dispatch the product, whichever happens first.

Before accepting an order, we may verify payment, personalization details, product availability, delivery restrictions, or suspected fraud. We may reject or cancel an order for a legitimate reason, including:

  • Payment failure or suspected fraud.

  • Incorrect pricing or material product information.

  • Unavailable products or materials.

  • An undeliverable destination.

  • Prohibited or unauthorized Customer Content.

  • A legal or regulatory requirement.

If we cancel an order after payment, we will refund the amount charged for the cancelled portion using the original payment method.

7. Prices, Taxes, and Payment

The price shown when you place your order is the price that applies, unless there is an obvious error that you knew or reasonably should have recognized.

For customers in the European Union, displayed product prices include applicable VAT unless clearly stated otherwise. Delivery charges and any other applicable charges are shown before you complete checkout.

For deliveries outside the European Union, the recipient may be responsible for import duties, taxes, customs-clearance charges, or similar fees imposed by the destination country. These charges are not controlled by Rasmoon unless checkout expressly states that they are included.

Payment is processed through Shopify and the payment provider selected at checkout. You confirm that you are authorized to use the chosen payment method and that the payment and billing information supplied is accurate.

Promotions may have separate terms. If promotional terms conflict with these Terms, the specific promotional terms apply to that promotion.

8. Changes and Cancellations

Contact support@rasmoon.com immediately if you need to change or cancel an order.

We will try to help, but changes and cancellations are not guaranteed after personalization or production has begun. Because personalized products are made specifically for you, cancellation may no longer be possible once production starts.

Cancelling or changing an order does not affect rights that cannot be excluded under applicable law.

9. Production, Shipping, and Delivery

Production and delivery dates are estimates unless we expressly agree to a guaranteed date. Delays may occur because of order volume, address problems, carrier disruption, customs, extreme weather, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect or incomplete address supplied by you may be charged where permitted by law.

For consumers, the risk of loss or damage passes to you when you or a person designated by you—other than the carrier—receives physical possession of the order. If you independently arrange a carrier not offered by Rasmoon, risk may pass when the order is handed to that carrier, as permitted by law.

Please inspect the package promptly after delivery and report loss, damage, printing defects, or incorrect items to support@rasmoon.com, preferably with your order number and clear photographs.

Further delivery information is available in our Shipping Policy.

10. Returns, Withdrawal, and Legal Guarantee

Returns, replacements, and refunds are governed by our Refund Policy and applicable law.

Personalized products made using a child’s name, photograph, selected language, or other individual specifications are generally excluded from the European Union’s 14-day change-of-mind withdrawal right because they are made to order or clearly personalized.

This exception does not remove your legal rights when a product is damaged, faulty, incorrectly produced, or not as described.

Eligible non-personalized goods may be subject to the statutory withdrawal right and any additional voluntary return period described in our Refund Policy.

Consumers in the European Union benefit from the applicable legal guarantee for defective or non-conforming goods. Depending on the circumstances, the available remedy may include repair, replacement, a price reduction, or a refund. These statutory rights are free of charge and are not limited by any commercial warranty or by these Terms.

11. Acceptable Use of the Website

You may use the Services only for lawful, personal, and non-commercial purposes. You must not:

  • Break any applicable law or infringe another person’s rights.

  • Upload malicious code or interfere with the website’s security or operation.

  • Attempt unauthorized access to accounts, systems, or data.

  • Collect personal data about other users without authorization.

  • Copy, scrape, reproduce, sell, or exploit substantial parts of the Services without permission.

  • Use the Services to transmit spam, fraud, harassment, or misleading information.

  • Circumvent access controls, rate limits, technical restrictions, or security features.

  • Use automated tools in a way that damages, overloads, or materially disrupts the Services.

We may restrict access where reasonably necessary to protect customers, children, Rasmoon, Shopify, or other service providers, or to comply with law.

12. Intellectual Property

The Services—including the Rasmoon name and logo, website design, text, original illustrations, graphics, product designs, videos, and other content supplied by us—are owned by Rasmoon or its licensors and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-transferable right to access and use the Services for personal shopping purposes. No other right or license is granted.

You may not copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission, except where applicable law expressly permits it.

This section does not give Rasmoon ownership of Customer Content submitted for personalization.

13. Reviews and Feedback

If you submit a product review, suggestion, or other feedback, you confirm that it is truthful, lawful, and based on your genuine experience.

You grant Rasmoon a non-exclusive, worldwide, royalty-free right to display, reproduce, format, and share the review or feedback for operating and promoting the store. We will not publish a child’s photograph, full name, or other identifying information submitted for personalization unless the authorized adult has given separate, explicit permission.

We may remove reviews or feedback that are unlawful, fraudulent, abusive, unrelated to the product, contain personal information, or violate another person’s rights. We will not prevent or remove an honest negative review merely because it is unfavorable.

14. Third-Party Services and Links

The Services may use or link to third-party services, such as payment providers, shipping carriers, social networks, or optional applications. Their own terms and privacy policies may apply when you choose to use them.

We are not responsible for independent third-party websites that we do not control. Please review their terms before providing information or completing a transaction.

Rasmoon’s store is hosted by Shopify. Purchases are made directly from Rasmoon, not Shopify. Shopify provides the ecommerce technology but is not the seller of Rasmoon products and is not responsible for Rasmoon’s performance of the sales contract.

15. Privacy

Our collection and use of personal data—including customer information, children’s photographs, personalization details, cookies, and order data—is described in our Privacy Policy.

Shopify also processes certain data to provide and improve its services. More information is available in the Shopify Consumer Privacy Policy.

16. Errors and Service Availability

We may correct typographical errors, inaccurate descriptions, or incorrect availability information. If a material error affects an order you have already placed, we will contact you and offer an appropriate correction or cancellation and refund.

We do not guarantee that the website will always be uninterrupted or error-free. We may temporarily suspend features for maintenance, security, legal compliance, or technical reasons.

17. Liability

Rasmoon does not exclude or limit liability where doing so would be unlawful. Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence where such liability cannot be excluded.

  • Fraud or fraudulent misrepresentation.

  • Intentional misconduct or gross negligence.

  • Defective products under mandatory product-liability law.

  • Breach of mandatory consumer rights or statutory guarantees.

To the extent permitted by law, Rasmoon is not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by inaccurate information or unauthorized Customer Content supplied by you, or business losses arising from a purchase made for personal use.

Rasmoon remains responsible for performing its obligations under the sales contract. Nothing in these Terms makes Shopify responsible for sales made directly by Rasmoon.

18. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, severe weather, war, civil disturbance, government action, widespread network or infrastructure failure, carrier disruption, labor disputes, or supply interruption.

We will take reasonable steps to reduce the effect of the event and resume performance. If a significant delay occurs, you may have the right to cancel and receive a refund under applicable law.

19. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access if you materially breach these Terms, misuse the Services, endanger another person, attempt fraud, or create a security or legal risk. Where appropriate, we will provide notice and a reasonable opportunity to correct the breach.

Termination does not affect rights or obligations that arose before termination. Provisions that logically need to continue—such as intellectual property, lawful use of Customer Content for an existing order, payment obligations, liability, and dispute provisions—remain effective.

20. Governing Law and Disputes

These Terms and contracts with Rasmoon are governed by Austrian law.

If you are a consumer living outside Austria, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of habitual residence.

Nothing in these Terms limits a consumer’s right to bring a claim before a court that has jurisdiction under applicable consumer-protection rules. Any exclusive venue in Vienna applies only where legally valid, including in appropriate business-to-business disputes.

Please contact support@rasmoon.com first so we can try to resolve the issue directly.

21. Changes to These Terms

We may update these Terms for legal, security, operational, or service-related reasons. The latest version will be published on this page with a revised effective date.

Changes will not retroactively reduce rights under an order already accepted unless the change is required by law or you expressly agree. Where legally required, we will provide additional notice.

22. General Provisions

If a provision of these Terms is found to be unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

If we delay enforcing a provision, we do not waive the right to enforce it later.

These Terms, together with the policies referenced above and any product-specific terms presented before purchase, form the agreement between you and Rasmoon concerning the Services and your order.

23. Contact Us

For questions about these Terms, an order, or a personalized product, contact:

Rasmoon Customer Care
Email: support@rasmoon.com